Overview
General Information
Keyfactor’s Professional Services Catalog outlines various service bundles designed to meet diverse customer needs through comprehensive solutions. The document details the scope, deliverables, and responsibilities associated with each package.
Our service offerings are classified into different bundles, each comprising a set of deliverables and responsibilities for both Keyfactor and the customer. These bundles ensure seamless implementation, integration, and operation of Keyfactor products within your organization. It is essential to note that Keyfactor may update or modify the available Professional Services Bundles at any time at its discretion.
Service Deliverables Overview
The currently available Professional Services bundles are described below. Each package includes specific service deliverables to ensure successful implementation and operation of Keyfactor products.
Always Included in our Bundles
Keyfactor implementations are led by a dedicated Project Manager and Solutions Architect, with support from a team of cross-functional subject matter experts, and tailored to the purchased project bundle. The assigned Project Manager and Solution Architect will guide you through our standard implementation phases.
The Keyfactor Project Manager will manage the entire implementation, and ensure deliverables are executed timely and within the project’s scope and budget. To deliver a successful implementation, both Keyfactor and the customer have responsibilities and at the center, a Keyfactor Project Manager will be responsible for project status communications and tracking the team’s progress in terms of the project plan and issues.
The following artifacts are included in all bundles below:
Kick-off Slide Deck: The Kick-off Slide Deck provides a summary of the relevant project information at kickoff including: project team members, bill of materials, scope of services, project methodology and timeline, meeting cadence, Keyfactor University, and next steps.
Project Plan: A Keyfactor project plan contains all deliverables within the scope for the bundle(s) and add-ons selected. These deliverables are broken down to individual tasks, to be assigned to Keyfactor, the customer, or other resources. All milestones, deliverables, and tasks are detailed in a specific sequence with dates for when it is planned to be resolved. Those dates come together to form what we call a project schedule.
Preparation Checklist(s): The Preparation Checklist is a list of tasks, pre-requisites, and considerations designed to ensure that all requirements and preparations are in place prior to the Keyfactor installation. It may include system requirements, dependencies, permissions/access requirements, configuration settings, and other pre-requisites.
Architecture Package: The Architecture Package is a comprehensive document detailing the customer’s Keyfactor requirements and design. It contains diagrams and other requirements and details that show the logical architecture of the customer’s environment and is generally used as a template for implementation. The Architecture Package provides a common reference for project stakeholders, ensuring everyone involved has a clear understanding of the Keyfactor design and implementation path.
Logical architecture diagrams
Technical specifications
Status Meeting Reports: Keyfactor provides regular updates on the status and progression of the project. These are generally reviewed during a project status meeting, and a copy is provided to the customer. The status updates are used to keep project stakeholders informed about what’s been accomplished, current challenges, and future plans.